Privacy Policy
Last updated: September 2026
Kate Alexander Counselling respects your privacy and is committed to protecting your personal information. This privacy policy explains how I collect, use and protect information provided through this website and in connection with counselling enquiries and services.
Information I Collect
I may collect personal information that you provide when you contact me through the website, email or telephone. This may include your name, contact details and information you choose to share about your counselling enquiry.
If you become a client, I may also collect information relevant to providing counselling safely and appropriately. This may include sensitive personal information, which will be handled confidentially and in accordance with UK data-protection legislation.
How I Use Your Information
Your information may be used to:
- Respond to enquiries and arrange initial consultations.
- Provide counselling services.
- Maintain appropriate counselling and administrative records.
- Meet professional, legal, safeguarding and insurance requirements.
- Communicate with you about appointments or changes to the service.
I will only collect and use information that is necessary for these purposes.
Confidentiality and Information Sharing
Counselling information will be treated as confidential, within the limits explained during contracting. Information will not normally be shared without your consent unless there is a legal or professional requirement, or a significant safeguarding concern involving you or another person.
Storing Your Information
I take reasonable steps to keep your personal information secure and prevent unauthorised access, loss or misuse. Records will be stored only for as long as necessary, in line with professional, legal and insurance requirements, after which they will be securely deleted or destroyed.
Your Rights
Under UK data-protection law, you may have rights to request access to the personal information I hold about you, ask for inaccurate information to be corrected, or raise concerns about how your information is used.
If you have any questions about this policy or how your information is handled, please contact:
Kate Alexander
Email: counselling@katealexander.uk
You also have the right to contact the Information Commissioner’s Office (ICO) if you are concerned about how your personal information is being processed - it is a legal requirement for me to be registered with them.
Website Cookies
This website may use essential cookies or basic analytics cookies to help it function and improve the visitor experience. Where applicable, you will be informed about non-essential cookies and given appropriate choices.